Terms of purchase

These terms govern the purchase of the paid plans of 3DLiving.app ("the Service"). You can write to us at 3dlivingapp@gmail.com. Use of the website is also governed by the legal notice, which ends with the owner's details, and the processing of your data by the privacy policy.

To purchase a plan you must accept these terms by ticking the box shown before payment. We recommend that you read them and save or print a copy.

• Free: free of charge, with the features and limits shown on the pricing page.
• Premium: €4.99 per month, VAT included.
• Free Premium trial: anyone with a free account can activate, once per account, a trial with the Premium features for 7 days, without giving any payment details. The 7 days start the moment the user presses "Start my trial"; nothing is activated until then. After the 7 days the account goes back to Free and the saved projects are kept. It does not renew or charge anything.
• Pro: €25 per month, plus VAT, with a one-month trial (section 4). It is a plan for workshops and professionals.

What each plan includes is described on the pricing page. The applicable price is the one shown at the time of purchase. The subscription is always charged in euros, even if you choose to see prices in another currency.

Saved projects are public in the Community; with Premium or Pro you can hide each one (legal notice, section 7).

1. While logged in to your account, click "Get Premium" or "Get Pro".
2. You are taken to the checkout page of Stripe, our payment provider. There you see the price and can review and correct your details before confirming. For Pro, Stripe also asks for your address and, if you subscribe as a business or self-employed person, your company name and tax ID, so the invoice is issued in that name.
3. Tick the box accepting these terms and confirm the payment with your card.
4. The plan is activated at that moment and you receive the confirmation and payment receipt by email.

The contract is concluded in Spanish or English, depending on the language of the app (English for the app in English, French or German). We keep a record of your subscription and payments. You can view and download your invoices in My account → Manage subscription. 3DLiving.app does not receive or store your card details: Stripe processes them.

An account cannot have two plans at once. If you have Premium and subscribe to Pro, you move to Pro with the same account: your Premium subscription is cancelled when the Pro trial starts and the rest of the month already paid is not refunded, because Pro includes everything in Premium. You are warned before paying. If the Pro sign-up is not completed (for example, because the payment is rejected), your Premium stays as it was.

The subscription is monthly and renews automatically every month, charging the same card, until you cancel it.

You can cancel it at any time from My account → Manage subscription, or by writing to 3dlivingapp@gmail.com. You will not be charged again and you keep the plan until the end of the period already paid. After that, your account moves to the Free plan, with its limits, and you keep your projects. Those you had hidden in the Community stay hidden, but you can no longer hide others.

Pro plan trial. The first month of the Pro plan is a trial and requires a card from the start. If you do not cancel before it ends, the first month is charged (€25 plus VAT) and the subscription renews every month. The trial is only for those who have never subscribed to the Pro plan. If your account has a Pro plan given by us, billing starts on the day that period ends.

If a renewal payment fails, it will be retried over a few days. If it still fails, the subscription is cancelled and your account moves to the Free plan.

The Pro plan is offered to professionals and businesses that subscribe for their trade, not to consumers: the right of withdrawal that the law grants to consumers does not apply to that plan. What follows applies to the other plans and, as regards refunds, to Pro as well.

As a consumer, you generally have 14 days to withdraw from a distance contract. However, the Service is digital content and a digital service supplied immediately: by accepting these terms before paying, you expressly request that the Service start at that moment and acknowledge that you therefore lose your right of withdrawal (article 103 a) and m) of Spanish Royal Legislative Decree 1/2007).

For that reason, amounts paid are not refunded, in whole or in part, when you cancel the subscription or if you do not use it, except where the law requires it (for example, if we could not provide the Service for reasons attributable to us).

We may change the price or these terms. If a change affects you, we will notify you by email at least 30 days in advance, and it will apply from the next renewal. If you do not agree, you can cancel the subscription before that date at no cost.

We try to keep the Service running continuously, but there may be interruptions for maintenance, improvements or reasons beyond our control. Features may change to improve the Service, without substantially reducing what your plan includes.

Designs, measurements, weights and budgets are indicative (legal notice, section 4): they do not replace a technical project or the judgement of a professional, and catalogue prices come from third parties and may change. 3DLiving.app is not liable for decisions made solely on the basis of them. If you choose to see prices in another currency (for example, US dollars), they are an approximate conversion from euros, excluding taxes, at the European Central Bank reference rate, and the linked stores are European.

To the extent permitted by law, the liability of 3DLiving.app for the Service is limited to the amount you have paid in the last 12 months. This limitation does not apply in cases of wilful misconduct or gross negligence, nor to consumer rights that cannot legally be limited.

With the Pro plan you can set your own prices, create your own line items, fill in your workshop details and send quotes to your clients with a link. When you use these features:

• The prices, line items, workshop details (including the logo) and whatever you publish are yours and you are responsible for them: that they are true and that you are entitled to use them. You issue the quote: 3DLiving.app is not a party to your relationship with your client and is not liable for it.
• Anyone who has the link can open it without an account. It does not expire: it works until you deactivate it, even if you delete the project or no longer have the Pro plan (you can then no longer publish new versions). If you delete your account, it is deactivated.
• You may not publish unlawful content or anything prohibited by the legal notice. We may deactivate a link that breaches it (section 9).

Data processing. For your clients’ data (the name and contact details you enter in a project and the name shown on the link), you are the controller and 3DLiving.app the processor (Article 28 GDPR). You undertake to have a legal basis to process it and to inform your clients. 3DLiving.app undertakes to:

• process it only to provide you with the Service, following your instructions, which are these terms and what you do in the application;
• ensure that anyone who accesses it is bound by confidentiality;
• apply the security measures in the privacy policy and notify you without undue delay of any breach affecting it;
• use only the providers listed there, which you authorise, and notify you before adding or replacing any, so that you can object;
• help you respond to your clients’ rights and meet your obligations;
• delete it when you delete your account, unless the law requires it to be kept;
• and give you the information needed to demonstrate compliance.

• The map. Workshops on the Pro plan can publish a profile (name, description, specialities, area, an approximate point, website, phone and link to their Google listing), which we review before publishing. The workshop is responsible for what it publishes. The profile appears on the map only while the workshop has it activated and a current Pro plan. The “See reviews on Google” button leads to a Google page, which we do not control; we do not read or show that rating.
• Asking for a quote. Any user with an account can send their design to the workshops they choose (up to 5 at a time and 10 requests a day, to prevent abuse). 3DLiving.app only delivers the request: a fixed copy of the design with its materials list (no prices) and the contact details the user decides to share, after ticking the consent box.
• What happens next (quote, price, contract, work) is agreed between the user and the workshop on their own, outside the app. 3DLiving.app is not a party to that relationship, does not guarantee that a workshop will reply and is not responsible for the quality, deadlines, prices or outcome of what is agreed. The request carries no prices, and any estimate shown by the platform is indicative (legal notice, section 4).
• Each workshop that receives a request is responsible for the contact details handed to it and may use them only to reply to that request (privacy policy, section 6). We may remove from the map a profile that breaches these terms (section 9).

We may suspend or close an account that breaches these terms or the legal notice, uses the Service fraudulently or tries to get around its limits or security. We will tell you by email, unless the law prevents it.

For any question, issue or complaint, write to us at 3dlivingapp@gmail.com. We will reply as soon as possible and in any case within one month.

These terms are governed by Spanish law. If you are a consumer, you may bring proceedings before the courts of your place of residence. In all other cases, the parties submit to the courts of Barcelona.